Last updated: August 2026
These Terms & Conditions apply to all cleaning services provided by Sparkling Clean ("we", "us", "our") to residential and commercial customers ("you", "the customer").
By booking a cleaning service, accepting a quotation, making payment, or allowing cleaning services to commence, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Prices shown on our website are guide prices only.
Your final price is confirmed after considering factors including:
A booking is confirmed once Sparkling Clean has agreed the date, time, and price with you.
If the condition of the property differs significantly from the information provided, we reserve the right to amend the quotation, apply additional charges, or decline the work.
You are responsible for providing safe and suitable access to your property at the agreed appointment time.
This may include:
If our team cannot gain access at the agreed time due to no access, incorrect information, locked premises, or failure to provide entry, cancellation charges may apply.
Cleaning appointments are reserved specifically for you and time is allocated for your booking.
Our cancellation policy is:
Where Sparkling Clean has already purchased materials, arranged resources, or incurred reasonable costs specifically for your booking, we reserve the right to recover those costs.
Exceptional circumstances may be considered at Sparkling Clean's discretion.
Payment is due according to the agreed booking terms, quotation, or invoice.
Failure to make payment may result in:
Customers remain responsible for payment for services that have been completed or costs properly incurred.
Sparkling Clean aims to provide a high standard of cleaning on every visit.
If you have concerns regarding the quality of your clean, you must contact us in writing within 24 hours of completion.
Please provide:
We will review the concern and, where appropriate, provide the opportunity to return and rectify the issue at no additional cost.
Customers must allow reasonable access for any agreed corrective work.
Sparkling Clean operates a no refund policy for completed cleaning services.
Where a customer raises a genuine concern, Sparkling Clean's first resolution will be to review the issue and, where appropriate, return to rectify the service.
A refund will not be provided simply because a customer is unhappy where Sparkling Clean has provided the agreed service and has offered a reasonable opportunity to resolve any genuine concerns.
Nothing in these Terms & Conditions removes any rights that cannot legally be excluded under applicable UK law.
Cleaning services improve cleanliness and appearance but are not restoration services.
Sparkling Clean cannot guarantee removal of:
The final result depends on the condition, age, materials, and previous care of the property and items being cleaned.
Customers must:
Sparkling Clean is not responsible for damage to items that were not disclosed, protected, or removed before cleaning.
Customers remain responsible for securing:
Sparkling Clean does not accept responsibility for loss or damage to items that were not properly secured before cleaning.
Any alleged damage must be reported in writing within 24 hours of the service being completed.
Customers must provide details and supporting evidence, including photographs where possible.
Sparkling Clean must be given the opportunity to investigate before any claim is pursued.
Sparkling Clean is not responsible for:
Sparkling Clean provides cleaning products and equipment unless otherwise agreed.
Customers must inform us before the service of:
Sparkling Clean may take photographs or videos of cleaning work for:
Photographs or videos used for social media, advertising, websites, or promotional material will only be used where appropriate customer permission has been obtained.
We will take reasonable steps to protect customer privacy and avoid showing:
Customers must inform Sparkling Clean of any pets or animals at the property.
Customers are responsible for ensuring animals are safely controlled where required.
Sparkling Clean reserves the right to refuse, postpone, or stop work where conditions are unsafe.
This includes:
Commercial customers must provide:
Commercial customers remain responsible for payment according to agreed invoice terms.
Sparkling Clean maintains appropriate insurance cover for its operations.
We will provide services with reasonable care and skill.
We are not responsible for:
Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded.
Sparkling Clean handles customer information responsibly and in accordance with applicable UK data protection laws.
Customer information will only be used for providing services, communication, legal requirements, or where permission has been provided.
Sparkling Clean may update these Terms & Conditions from time to time.
The terms applying at the time of your booking will apply to that service.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
Email: sparklingcleanhants@outlook.com
Phone: 07873 954723
By booking Sparkling Clean, you confirm that you accept these Terms & Conditions.