Privacy Policy

1. Who We Are

Sparkling Clean ("we", "us", "our") is a cleaning services provider operating across Southampton, Portsmouth, Hampshire, and surrounding areas.

We are committed to protecting your personal information and respecting your privacy.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us:

2. Information We Collect

When you contact us, request a quotation, or book a cleaning service, we may collect the following information:

• Your name
• Your phone number
• Your email address
• Your postcode
• Your property type
• Number of bedrooms and bathrooms
• Details about your property condition
• Your cleaning requirements
• Your preferred cleaning day and frequency
• Information about pets where relevant to the service
• Photographs you choose to upload for deep cleans, specialist cleaning, or to help us provide an accurate quotation

We only collect information that is necessary to respond to enquiries, provide quotations, arrange cleaning services, and manage our business.

We do not collect or store payment card details through our website.

3. How We Use Your Information

We use the information you provide to:

• Respond to enquiries
• Provide quotations
• Arrange and deliver cleaning services
• Communicate with you about bookings, appointments, and follow-ups
• Keep basic business records for accounting, insurance, and legal purposes

We do not sell, rent, or share your personal information for marketing purposes.

We will not send promotional marketing messages unless you have specifically agreed to receive them.

4. Third-Party Services

Some information submitted through our website enquiry forms is processed using Formspree, a third-party form-handling service.

Formspree processes this information on our behalf by receiving your enquiry and forwarding it to us so that we can respond and provide our services.

Formspree has its own privacy policy explaining how it handles personal information.

We only use third-party services where necessary to operate our business and provide our services.

5. How Long We Keep Your Information

We keep customer and enquiry information for as long as reasonably necessary to:

• Respond to enquiries
• Provide cleaning services
• Maintain customer records
• Meet accounting, insurance, and legal obligations

When information is no longer required, it will be securely deleted.

6. Cookies

Our website does not use tracking or advertising cookies.

Any cookies used are limited to those necessary for the website to function correctly.

If we introduce analytics, advertising, or other tracking technologies in the future, this Privacy Policy will be updated accordingly.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information where appropriate
• Object to certain uses of your information
• Raise a complaint if you believe your information has not been handled correctly

To exercise any of these rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

8. Photographs and Images

Where photographs are provided by customers as part of an enquiry, we use them only for purposes such as:

• Understanding the cleaning requirements
• Preparing accurate quotations
• Planning the service

Where Sparkling Clean takes photographs or videos during cleaning services for promotional purposes, these will only be used where appropriate permission has been provided.

We take reasonable steps to avoid showing personal information, addresses, documents, or identifiable private belongings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date shown at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how Sparkling Clean handles your personal information, please contact: